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This paper describes the impact of COVID-19 on manufacturing firms in the DACH region of Europe (DACH is an acronym used to describe Germany, Austria and Switzerland). The purpose of the study was threefold: first to describe crisis resilience empirically through the actions taken by the firms using the elements of resilience; the paper then goes on to compare the DACH region with Northern Italy; finally, based on the findings, an existing crisis management model is expanded.

A mixed method of quantitative research based on survey data and qualitative interviews was applied for data collection. The findings are based on 57 survey results and 13 interviews from December 2020 to March 2021. The findings are presented based on the resilience elements and are discussed based on processes, technologies and people. The findings are compared with those from an Italian study made 6–9 months before this study. The comparison provides the basis for the adaptations to the crisis management model.

The findings describe the actions taken by firms in the DACH region to overcome the challenges posed by COVID-19. The findings were, in most cases, very similar to those from the Italian study. The most resilient firms had well-defined processes in place, adaptable employees who were well-led, and had (digital) technologies that could be quickly implemented.

The timing for the crisis was later in the DACH region and firms were able to learn from Italy. The crisis management model based on the Italian study was refined; the resulting model will support managers to face future crises. This model needs testing and extending to link to past and future events.

This chapter describes practical lessons for leading transformational innovation in industrial firms. These lessons result from theory-building empirical research based on published studies and the authors’ personal observations. These latter are the results of interviews with over 100 senior managers. The research also discriminates between the capabilities for leading core, adjacent and transformational innovations. In practice, each form requires different leadership and skills to ensure success. In the past, firms that use this approach have been described as ambidextrous. However, this oversimplifies the situation rather than considering the continuum of innovation approaches within a firm necessary to ensure long-term sustainability. This is because firms must innovate long-term, deliver ongoing core innovation in their existing portfolio, and evolve their value propositions and business models through adjacent innovation.

To examine the weblogs written by members of UK legislatures and to determine whether such weblogs address commonly cited criticisms of MPs' web sites and serve to bridge the gap between representative and constituent.

Examination of the literature on MPs' web sites to draw up a list of common criticisms. Construction of evaluation criteria to analyse the blogs in terms of content, currency, design, interactivity and evidence of personality both as a snapshot and over a longer period.

That weblogs are, on the whole, kept up to date and show promising levels of activity. Blogs enable constituents to see with what their MPs have been involved (on both the local and the Parliamentary stages) and to see what areas of policy particularly interest their MP. Personality of the MPs is apparent on most of the blogs, which are less party‐oriented than many MPs' web sites. Although the gap between representatives and constituents may have been bridged to an extent, blogging is still largely a top‐down form of communication – even though people do submit relevant and pertinent comments to the blogs, proper two‐way debate is rarely seen and comments are not always acknowledged or answered.

Based on a small number of blogs covering the UK only.

Provides simple evaluation criteria that could be applied to blogs in other areas.

Provides a useful first structured analysis of weblogs written by elected representatives, on which further work can be undertaken once the sample size has increased and existing blogs are more established.

Globally, over 95% of fire related deaths and injuries occur in low- and middle-income countries. Within informal settlements, the risk of fire resulting in injury or death is particularly high. This paper examines fire risks in informal settlements in New Delhi and Cape Town, and tented informal settlements in Lebanon.

Our analysis draws on primary sources, secondary literature, statistical data and qualitative interviews.

The distribution of fire risk across urban societies is a fundamentally political issue. Residential fire risk can be tackled by accessible, affordable, safety-compliant housing. That said, important interim measures can be taken to mitigate fire risk. Some of the risks requiring attention are similar across our case studies, driven by high population densities; flammable housing materials; unreliable or inaccessible access to safe power sources; and – in the case of Cape Town and New Delhi particularly – the inability of fire services to reach sites of fire. However, these common risks are embedded in distinct social, economic and political contexts that must be placed at the center of any intervention. Interventions must also be aware that the risk of fire is not spread evenly within informal settlements, intersecting as it does with factors like gender, age, health and disability.

Informal settlement fires have been under-studied to date. The studies that do exist tend to operate within disciplinary silos. This paper represents an important interdisciplinary approach to fire within informal settlements, which grounds technical data, modeling and experiments in political, social and economic realities.

The case can be used in the subject areas of marketing, strategy, business model innovation in an emerging market. The case introduces a practical example of brand extension as a growth strategy employed by an existing brand to secure additional revenue channels and customer touch points.

This teaching case is aimed at postgraduate business students such as Master's degrees in Business Administration degrees, postgraduate diplomas, executive education, or specialist Master's degrees.

Kauai is a health restaurant with 150 stores across South Africa, Namibia and Botswana, more than 50% of which are franchise-owned. An acquisition of the original Kauai quick-service restaurant (QSR) chain by Real Foods in 2015 leads to a complete rebrand and overhaul of its product offering and store experience. Since the acquisition, the business operates as a startup with few formal processes and KPIs in place to drive performance. Despite the obvious success the team is battling with the factors that need to be considered to ensure that they can scale adequately to realise full potential. Plus how should they position the existing brand effectively within the FMCG space to maximise the contribution of brand equity to its success?

–The understanding around the business model of a strong, existing brand entering a highly competitive and price-sensitive FMCG.

–Analysing the marketing strategy and brand identity approaches that could be used.

–An understanding of the brand extension strategy that could be implemented in light of various challenges.

–Understanding how retail marketing works in an emerging market context.

This work aims to provide a report on adopting a consortial model of collaboration toward understanding digital preservation practice.

This work provides a case study detailing the work and outcomes of a digital preservation pilot project undertaken by the Five College Libraries between 2014 and 2015.

Digital preservation is a broad endeavor and rapidly developing facet of digital collections and institutional repositories; yet, it is often an area that is not fully understood or implemented by many libraries and archives, largely because institutions lack the necessary resources to do it alone. Working across institutional lines provides a possible solution to overcoming resource limitations and general challenges for pursuing robust digital preservation programs.

Findings reported in this work are based on a limited-scope pilot project. Several questions laid out during the pilot remain unanswered at its close.

This paper provides insight into an experimental process rarely reported in library and information science literature. The goal of the paper is to provide a reference point for institutions pursuing a consortial approach to the challenges of applied digital preservation practice.

Suggests that research specifically at the homeless lesbian, gay or bisexual person is sparse. Presents some of the stories found from interviewing 19 cases within their category. Shows that whilst the samples share characteristics with other homeless groups that can also be characterised in four distinct ways based on their sexuality. Looks at each group in turn. Highlights that whilst sexuality is often portrayed as one more disadvantage to deal with, it can become a way to inclusion. Cites some examples.

With service user led training becoming more popular in the training of mental health workers, little attention seems to have been paid to how the trainers themselves experience this and the effect it has on them. Here Shaun Johnson, who has worked as the facilitator of a service user led training organisation and is a service user trainer himself, gives an overview of the issues and difficulties faced by service user trainers and how their lives could be made so much easier if unintentionally created problems could be avoided.

The paper seeks to investigate decision‐making processes within hospital improvement activity, to understand how performance measurement systems influence decisions and potentially lead to unsuccessful or unsustainable process changes.

A longitudinal study over a 33‐month period investigates key events, decisions and outcomes at one medium‐sized hospital in the UK. Process improvement events are monitored using process control methods and by direct observation. The authors took a systems perspective of the health‐care processes, ensuring that the impacts of decisions across the health‐care supply chain were appropriately interpreted.

The research uncovers the ways in which measurement systems disguise failed decisions and encourage managers to take a low‐risk approach of “symptomatic relief” when trying to improve performance metrics. This prevents many managers from trying higher risk, sustainable process improvement changes. The behaviour of the health‐care system is not understood by many managers and this leads to poor analysis of problem situations.

Measurement using time‐series methodologies, such as statistical process control are vital for a better understanding of the systems impact of changes. Senior managers must also be aware of the behavioural influence of similar performance measurement systems that discourage sustainable improvement. There is a risk that such experiences will tarnish the reputation of performance management as a discipline.

Recommends process control measures as a way of creating an organization memory of how decisions affect performance – something that is currently lacking.